Delivery and Returns
Thank you for shopping with us. Please read our refund and return policy carefully before making a purchase.
Returns
We do not accept returns for change of mind, incorrect selection, or personal preference.
If you receive a wrong item or a damaged item, please contact us within 48 hours of receiving your order. We may request clear photos of the item and packaging for review.
Refunds
We do not offer refunds once an order has been placed and processed.
Refunds will only be considered if:
- The wrong item was sent.
- The item arrived damaged or defective.
If your case is approved, we may offer a replacement or a refund at our discretion.
Non-Refundable Items
The following are not eligible for return or refund:
- Change of mind
- Products that have been opened
- Used items
- Items damaged due to misuse
- Incorrect orders made by the customer
Chargebacks
We do not tolerate unjustified chargebacks. If there is any issue with your order, you must contact us first so we can work with you to resolve it. Any abusive or fraudulent chargeback may result in refusal of future service.
Need Help?
If there is a problem with your order, please contact us as soon as possible with your order number and full details at:
Email:support@ausbulkvape.com
Whatapps/Sms:+61480 802 507